Privacy Policy

VoiceKeep ("we," "us," or "our") operates the VoiceKeep platform at voicekeep.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Account Information

When you create an account through our authentication provider (Clerk), we collect:

• Name and email address
• Profile photo (if provided)
• Authentication identifiers

Voice Data

When you use our service, we process:

• Text input you submit for speech generation
• Voice samples you upload for custom voice cloning (paid tiers)
• Generated audio output files

Usage Data

We automatically collect:

• Generation history (text, voice selected, timestamps)
• Feature usage patterns and preferences
• Device type, browser, and operating system
• IP address and approximate location

Cookies and Tracking

We use essential cookies for authentication and session management. We use Cloudflare analytics for basic traffic insights. We do not use third-party advertising trackers.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the voice cloning service
• Process your text-to-speech requests
• Store and manage your generation history
• Enforce usage limits and rate limiting
• Improve model quality and service performance
• Communicate service updates and changes
• Detect and prevent abuse or policy violations
• Comply with legal obligations

3. Third-Party Services

We share information with the following third-party service providers:

• Clerk — authentication and user management
• Stripe — payment processing (paid tiers; we do not store credit card numbers)
• Cloudflare — CDN, DDoS protection, and analytics
• Sentry — error monitoring and crash reporting

Each provider processes data under their own privacy policies and applicable data processing agreements.

4. Data Retention and Deletion

• Account data is retained while your account is active. You may delete your account at any time.
• Generated audio is stored for 30 days for playback and download, then automatically deleted unless you explicitly save it.
• Voice samples (custom uploads) are retained while your account is active and deleted within 30 days of account deletion.
• Usage logs are retained for up to 12 months for analytics and abuse prevention, then anonymized or deleted.

5. Your Rights

General Rights

All users may:

• Access and download their data
• Correct inaccurate personal information
• Delete their account and associated data
• Export their generation history

European Users (GDPR)

If you are located in the European Economic Area, you have additional rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to restrict processing
• Right to withdraw consent at any time

California Users (CCPA)

California residents have the right to:

• Know what personal data is collected
• Request deletion of personal data
• Opt out of the sale of personal data (we do not sell your data)
• Non-discrimination for exercising your rights

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and secure infrastructure. All voice data is processed on our own GPU infrastructure and is not sent to third-party AI providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

VoiceKeep is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you believe a child under 13 has provided us with personal data, please contact us.

8. International Data Transfers

Our servers are located in the United States. If you access the service from outside the United States, your data may be transferred to and processed in the United States. By using the service, you consent to this transfer. We take appropriate steps to ensure your data receives an adequate level of protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@voicekeep.io